Shipping, Delivery & Privacy

We don’t just take your health and results seriously, we also take your privacy seriously.

We don’t believe that any of our customers should have to feel uncomfortable or face an awkward situation when ordering with us.

That’s why we:

Send your order in an unmarked box. There are no stickers or logo’s or anything for that matter that could possibly indicate what’s inside
Ensure that the name of our website NEVER shows up on your package or bank account
Never pass your information onto third parties under ANY circumstances
Only process your information on a dedicated server that is safe and secure
NEVER send you any spam. We don’t like receiving it either.
Make sure your connection is always SSL secured and encrypted for bulletproof safety and privacy

We’ll ALWAYS have your back when you shop with us!

How to track my order?

Once we send you the tracking number(s) for your order, you can also track your order on Track Order and be sure to be present for the delivery. You can track each tracking number, or if your order have many warehouses (and so many tracking numbers) you can track your order using your order number + the secret code given in My Account > Orders > (the order).

Please always take a full unpacking video!

Whether you have chosen the “insured delivery” option or not, a full unpacking video is mandatory for any claim related to missing, damaged, or incorrect items.

The video must include:
– The sealed package shown clearly from all sides before opening, proving that it has not been opened or tampered with previously.
– The complete unpacking process recorded continuously, without any cuts, pauses, edits, or interruptions.
– All contents of the parcel shown clearly on camera immediately after opening.

Please note:
– Claims submitted without a proper unpacking video will not be approved.
– If the video shows any inconsistencies, missing parts, unclear footage, interruptions, or signs of manipulation, we reserve the right to reject the reshipment or compensation request.
– The unpacking video is required to protect both sides and ensure a fair review process.

In case of missing, damaged, or incorrect items, please upload the video to a private sharing platform like https://streamable.com/share-video/password-protect and send us the video link by email or ticket as soon as possible.

Please note that we accept claims for missing, incorrect, or damaged deliveries within 15 days of receipt. After this period, no claim will be considered. We appreciate your cooperation and understanding.

What are shipping details per warehouse ?

You can find the details of average shipping time and countries delivered for each warehouse below.

WAREHOUSE PRIME

This warehouse ships orders only in Europe (France, Italy, Spain, Belgium, Portugal …). NO shipping in Switzerland, UK, Norway, Sweden, Czech Republic, Finland, Denmark.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in 48 – 72 hours (excluding weekends) after validation of your payment.
Transit time is as following: France 4 to 5 days, and 1 to 2 days in Belgium and the Netherlands.
A free tracking code is sent you by email 1 to 2 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Prime

WAREHOUSE A-TECH

This warehouse can deliver everywhere in the world, including Europe (France, Spain, Belgium, Italy, Portugal, Czech Republic …), United Kingdom, United States, Asia …
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 100$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package in 3 days (excluding weekends) after validation of your payment.
Transit time is 10 to 15 days.
A free tracking code is sent you you by email 2 to 5 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse A-Tech

WAREHOUSE BELIGAS EU

This warehouse ships orders only in Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. No shipping to Iceland, Liechtenstein, Norway and Switzerland.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in less than 72 hours (excluding weekends) after validation of your payment.
Transit time is as following: 2 – 5 days in the world.
A free tracking code is sent you by email 2 – 4 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Beligas EU

WAREHOUSE USA BELIGAS

This warehouse can deliver everywhere in the USA (New York, Los Angeles, Florida, North-Carolina, Texas…). Shipping ONLY to the USA, not in Europe or others countries.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package 1 to 2 days (excluding weekends) after validation of your payment.
Domestic transit time to USA is 7 to 10 days.
A free tracking code is sent you you by email 2 to 3 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Beligas USA

WAREHOUSE BELIGAS WORLD

This warehouse ships orders worldwide, including Europe (France, Italy, Spain, Belgium, Portugal …). but NO shipping in the United States and Czech Republic.
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 80$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in less than 72 hours (excluding weekends) after validation of your payment.
Transit time is as following: 20 – 35 days in the world.
A free tracking code is sent you by email 2 – 5 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Beligas World

WAREHOUSE BIOTEQ

This warehouse can deliver everywhere in the world, including Europe (France, Spain, Belgium, Italy, Portugal, Czech Republic …), United Kingdom, United States, Asia …
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package in 2-5 days (excluding weekends) after validation of your payment.
Transit time is the following : 5-10 days for Europe and 10-15 days for the USA and the rest of the world.
A free tracking code is sent you by email 3 days after the package is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Bioteq

WAREHOUSE DEUS

This warehouse ships orders worldwide including Europe (France, Italy, Spain, Belgium, Portugal, Switzerland, Denmark , Poland …) Asia, Canada, Australia, United Arabe Emirates, Saudi Arabia and United Kingdom … Except for Reunion, Czech Republic and the United States.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package in 2 – 3 weeks (excluding weekends) after validation of your payment.
Transit time is the following : Around 3 weeks for France and the rest of Europe: 7 to 10 days, Rest of the world: 10-15 days.
A free tracking code is sent you you by email 2 to 5 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Deus

WAREHOUSE HILMA / SOMATROP

This warehouse can ship only in Europe (France, Italy, Spain, Belgium, Portugal …) except to Switzerland, Germany, United Kingdom, Czech Republic or other countries.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package in 2 – 3 weeks (excluding weekends) after validation of your payment.
Transit time is the following : 7-10 days for Europe.
A free tracking code is sent you by email 3 days after the package is shipped. The tracking for France does not always work well, you may not hear from us for 5-7 days. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Hilma / Somatrop

WAREHOUSE EURO-PHARMA

This warehouse ships orders only to Czech Republic, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Switzerland,United Kingdom. but NO shipping in Australia, Canada and United States.
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 150$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in 5 work days (excluding weekends) after validation of your payment.
Transit time is as following: 4 to 10 days.
In case of shortage or irregularity of the received package, please inform us within a maximum of 10 days after the delivery date. After this period, we will not be able to reship or change the wrong products.
A free tracking code is sent you by email 2 to 5 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Euro-Pharmacies

WAREHOUSE USA EURO-PHARMA

This warehouse can deliver everywhere in the USA (New York, Los Angeles, Florida, North-Carolina, Texas…). Shipping ONLY to the USA, not in Europe or others countries.
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 150$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package 1 to 2 days (excluding weekends) after validation of your payment.
Domestic transit time to USA is 2 to 5 days.
In case of shortage or irregularity of the received package, please inform us within a maximum of 10 days after the delivery date. After this period, we will not be able to reship or change the wrong products.
A free tracking code is sent you by email 1 to 2 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse USA Euro-Pharmacies

WAREHOUSE PHARMA INDIA

This warehouse ships orders worldwide, including Europe (France, Italy, Spain, Belgium, Portugal …) Except the United States and Czech Republic
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 80$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in less than 72 hours (excluding weekends) after validation of your payment.
Transit time is as following: 11 days for France and 8 – 15 days for the rest of the world.
A free tracking code is sent you by email 1 – 2 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Pharma India

WAREHOUSE PHARMAQO

This warehouse can deliver everywhere in the world, including Europe (France, Spain, Belgium, Italy, Portugal, Czech Republic …), United Kingdom, United States, Asia, United States … Except in Switzerland.
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 100$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package in 2-3 days (excluding weekends) after validation of your payment.
Transit time is 15 to 20 days for Europe and 11 to 20 days for United States.
A free tracking code is sent you you by email 5 to 7 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Pharmaqo

WAREHOUSE USA ULTIMA

This warehouse can deliver everywhere in the USA (New York, Los Angeles, Florida, North-Carolina, Texas…). Shipping ONLY to the USA, not in Europe or others countries.
Shipping cost for this warehouse is 25$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in a discreet package 1 to 2 days (excluding weekends) after validation of your payment.
Transit time is 7 to 10 days in the United States.
A free tracking code is sent you by email 3 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse ULTIMA USA

WAREHOUSE ULTIMA/NAKON WORLD

This warehouse ships orders worldwide, including Europe (France, Italy, Spain, Belgium, Portugal, Czech Republic …), the United States …
Shipping cost for this warehouse is 25$
Minimum order for this warehouse is 80$
Shipping insurance is available for 25$ + 15% of your order total. With our insurance, in case of customs seizure, breakage or loss by the transporter, we will reship immediately your order for free.
Your order is prepared and sent in less than 72 hours (excluding weekends) after validation of your payment.
Transit time is as following: 12 – 16 days in the world.
A free tracking code is sent you by email 3 days after your order is shipped. Please use this code to monitor the shipping and be available for the delivery.

Warehouse Ultima Nakon World